The chapter provides the basic insights into two major and emerging aspects
of organizational change. Crisis, a widely researched phenomenon, is seldom dealt with
in regard to nonprofit organizations, but the various antecedents and outcomes of crisis
are often discussed as inevitable. The chapter introduces the notions involved in crisis
management that enable tapping into a process of exploration based on learning, which
enables creating and transferring knowledge and generates performance. The conditions
necessary to introduce learning practices in nonprofits are also introduced as is the
concept of the learning organization.
Keywords: Crisis, crisis diagnosis, crisis management, learning definitions,
learning types, learning practices, performance.