Abstract
Globally, digitalization is changing economies and influencing how
businesses create and sell their products. It has the potential to increase creativity,
productivity, and economic growth. This chapter set out to ascertain what technological
resources are required by small business executives in order to effectively leverage IT
to boost company performance. IT has multiple benefits for SMEs/MSMEs including
essential for the development of a company, for looking into emerging markets, for
merchandise demand, for productivity and income, for staff development, and for the
use of remote techniques of labor. It is concluded that the technology has an influence
on SMEs’ performance.
Keywords: IT, SMEs, Africa, digitalization, technology.
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