While the current literature has enhanced our understanding of specific
aspects of digital transformation, we lack a comprehensive representation of the nature
of this transition and the effects it has on SMEs in Africa. Small and medium
businesses (SMEs) in Africa are largely responsible for the region's economic growth
and development. Digital transformation (DT) of organisations improves resilience;
nevertheless, SMEs in Africa have been hesitant to adopt DT due to a number of
obstacles. The findings reveal the importance of mobile phones and social media of DT
in boosting SMEs in Africa. It has also established digital technology and user
experience as the main dimensions of DT.
Keywords: Culture, Challenges, Digital transformation, Digitalisation, Enterprises, Innovation, Information system, Market.
