Life and death are unique phenomena. Death is inevitable; thus, people will
eventually become consumers of end-of-life products and services. The death care
industry is currently facing radical challenges. The death-denying attitude can severely
undermine the examination of the death care industry. Personal care and tailored
informative services for the ultimate care of deceased loved ones must be given by a
professional logistics service provider. The transport of human remains, bones and
ashes requires professional knowledge of local regulations and laws, carrier rules and
restrictions, rates and market demand, and shipment safety and protection, and
communication between the carriers, customers and end-user (family members). On the
side of the logistics service providers, they must overcome their fear of facing a dead
body and address the funeral atmosphere of the workplace to improve their
psychological well-being. This chapter includes five sections on the nature of human
remains, specifications, human remains logistics operation, business ethics, and
emerging market challenges of green burials.
Keywords: Business ethics, Death care industry, Human remains, Green burial, Logistics service provider.
