Technology is a fundamental part of the teaching-learning process which has
brought plenty of benefits during the pandemic situation. Covid 19 has adversely
affected the education system throughout the world. Due to this abrupt change, mobile
learning has occupied a dominant place in helping students to handle this unavoidable
crisis. The studies focused on online learning, e-learning and also m-learning.
However, this study focuses on the effectiveness of m-learning by understanding the
satisfaction and intention of the students towards m-learning. Mixed research method
approach is used in this study. Structural Equation Modelling (SEM) is used to validate
the proposed model. The findings revealed that the majority of the students are satisfied
with m-learning. However, there are also some students who express dissatisfaction
with learning practical courses through mobile phones, citing insufficient support from
their parents and the institution. Additionally, the satisfaction and intention of students
play a crucial role in determining the effectiveness of mobile learning (m-learning).
The study presents a comprehensive framework for understanding, explaining, and
predicting the factors that influence the effectiveness of mobile learning (m-learning)
among higher education students. The study also supports the practitioners and
educators with useful guidelines for designing a successful m-learning system,
particularly in higher education. This will also enable government to frame its the
digitized policies appropriately.
Keywords: Higher education, M-Learning, Technology acceptance, Teaching-learning, Triangulation.
