Knowledge and its application by the workforce is a critical factor for
sustainable and economic developments. In order to gain competitive advantages, it is
important for an organization to rely on manpower that has relevant skills and
competencies to deliver expected results within stipulated time-frames and available
resources. Higher Education (HE) plays a vital role in developing such competencies
and moving industry-ready talent into a human resource. Information and
Communication Technology (ICT) is a key enabler for functional efforts in the context,
including quality assurance and enhancement in higher education. ICT is being used for
improving the quality of education all over the world due to its numerous advantages.
Our study is focused on unearthing the vital role of ICT for achieving excellence in
higher education institutions (HEIs) using standards/criteria of various accreditation
and ranking bodies. A survey was conducted using a Likert scale-based questionnaire
including an open-ended question related to usage and importance of ICT for
improving the quality of higher education. The results show that leveraging ICT can
help higher education institutions (HEIs) to enhance overall quality through benchmarking
institutional data, implementation and monitoring of best practices in pursuit
of excellence.
Keywords: Academic activities, Accreditation, Alumni, DVV, Excellence,
Government bodies, Higher Education, ICT, Inflibnet, Linkages, NAAC, Quality,
Ranking, Satisfaction survey.
